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Naples Mazda

4.3 Google
Open Today:

8:30 AM - 7:00 PM

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Google Customer Reviews

Valeria Bacigalupo

Sep 6, 2025

Rating:

β€œDo not buy from here unless you want to be SCAMMED There have been so many issues with this dealer but I will just talk about my current issue. On May 16th I bought a 2020 Mazda CX5. When I tested the car it was making a noise and it would stumble. Mazda said they would fix it and that they just needed to order a part. I didn't got my car back until AUGUST 18th and guess what... when I got it it had 300 extra miles on it. I mentioned it to the sales person and he said "oh the person that fixed the converter lived in cape coral so they have been driving it there for a week". When I received the car I noticed that the stumbling problem was not fixed (the noise issue was fixed but not the stumbling). I got it back to mazda and had it checked and they told me everything was good. Because I had issues with them while I was waiting on my car I did not trust them so I had to take it to a mechanic. The mechanic told me that the air filter, the oil and the gasket of the transmission needed to be changed for it to stop stumbling. Another issue with the car were the break pads but I guess that is not something they checked before selling it to me. I went back to the dealer and explained this to them. They recognized that the car had a lot of issues and offered to get me into a better car. I thought they were trying to help... nope ... they were trying to sell me a new car. I told them I would not pay a dollar more. And I confronted the sales manager because he was admitting that the car was not in optimal condition but he couldn't do anything other than to sell me a new car. After I told this to the sales manager he said that I should talk to the service department because they were the ones who needed to gave me an answer. I talked to Justin, the service manager. He was really helpful but he could not do anything for me because they had already checked it and for them the car was ok. Also, he said that if sales did not put it in an order then they were not able to fix it. I went back to sales and they told me they could not do anything for me. ABSOLUTELY INSANE.”

Frank michael

Sep 5, 2025

Rating:

β€œErick & Scott are the best! They hooked me up with a great deal on a Mazda CX-30, walked me through the whole process since it’s my first car, and even got me an amazing price on insurance, almost felt like a steal. Big thanks to Erick for his time! Super professional, explained everything I was signing step by step and gave me excellent service the whole way through! Scott went above and beyond to make sure my monthly payment was affordable, and he nailed it! That really shows how much experience and dedication he puts into what he does.”

Glenda Fedak

Aug 5, 2025

Rating:

β€œEveryone was very nice. Especially my salesperson Chris and Daniel the finance guy. Even afterwards they were available to answer a questions I had. Only reason I gave 4 stars is because it took 5 hours. But definitely love my car!”

Khalid Sultan

Jul 9, 2025

Rating:

β€œI recently purchased a Mazda CX-90 from Phil at Naples Mazda, and the entire experience was excellent. We handled everything over the phone, including the trade-in and financing details, and Phil made the process seamless. When we arrived, the car was ready to go, and Phil took the time to show us around and answer all our questions. He was courteous, knowledgeable, and extremely helpful throughout the entire process. I also want to recognize Kathryn, the finance manager, who was equally professional. She thoroughly explained all the finance details and made sure we understood everything clearly before finalizing the paperwork. Overall, it was a smooth and pleasant car-buying experience. I highly recommend Phil, Kathryn, and the entire team at Naples Mazda!”

Yulia Gulyakina

May 5, 2025

Rating:

β€œI became the proud owner of a new Mazda CX-70 on April 30th 2025, and it was all thanks to the best sales manager β€” Billy. I have never met such a calm, polite, and understanding professional before. He even went the extra mile and negotiated an amazing deal for us with his manager. It was truly a pleasure working with him. I highly recommend that anyone looking for a car work with this wonderful person. Wishing you continued success and great customers, Billy!”