Beyer Subaru of Alexandria

“Got there 5 minutes before my appointment time. My reason for going there was I had received a recall notice for the eyesight camera which was not working properly from perspective. I was warmly greeted by Sandy(?) and she began to explain to me that there was a diagnostic fee of $220 despite the recall letter in hand. After a few minutes of argument, I realized was not getting anywhere and had to agree to the fee. Two customers were ahead of me and one person at the desk working. After several minutes my turn was up and at the same the printer broke down. He tried to fix it but unable to. After so long, I was directed to another customer service rep who was able to process my request. I received a call later in the day and was informed the technician did not find issues with the eyesight camera which I thought was very odd. They said he drove the car 18 miles but the disable warning never came on. I would think they would also look inside the camera and figure what the problem was instead of just driving it. I was told the car was ready and there would be NO diagnostic fee applied to my credit card. It means to me that I will need to take the car to another Subaru technician. Thank you”

“I had a great experience with “Mr. B” and Pete, who each gave me time, space, and information to make my own decisions without any pressure. I felt very fairly dealt with in vehicle price negotiations and trade-in value. Every staff member I encountered was even-tempered, pleasant, respectful, and professional. Thank you, Beyer Subaru team! I also appreciate how clean and calm the showroom and service waiting room both are and I look forward to taking my vehicle here for maintenance.”

“I have bought two cars from Beyer Subaru and have taken them back to the dealer for service. In twenty years, I have found their employees unfailingly polite, knowledgeable and helpful. Last week, my service representative was Maurice. He was friendly and helpful, keeping me informed as to what needed to be done while I waited. Thank you to all the people who make up Beyer Subaru!”

“All around exceptional experience with the team at Beyer Subaru. After coming out of a terrible experience from another Subaru competitor I was so happy to have such a positive experience here. I worked closely with Franco, he was really kind and honestly just chill. I let them know I had a very tight timeline to see the car I wanted to and he made sure the process was as seamless as possible. I cannot say enough good things about everyone I worked with here.”

“I purchased a used 2020 Toyota RAV4 from Beyer Subaru Alexandria back in February. After recently cleaning it, I noticed the usual small rock chips, but I also discovered significant prior damage that had been poorly repainted. After looking back at the listing, I realized the dealership had uploaded different photos at first, then later replaced them—possibly after repairs were made. Now that the car is clean, the poor paint job is even more obvious. This damage was never disclosed, despite the clean Carfax report. Buyers should be aware and inspect vehicles closely, as not everything may be as it seems. Very disappointed in the lack of transparency. Edit 03/24/25 This damage was never disclosed, despite the clean Carfax report. When I reached out to the dealership about it, this was their response: “We all checked the car together, and there was nothing there. We even took the car in the shop for you and never saw that. Beyer doesn’t hide damages. I can assure you if it was something the dealership knew about, they would be happy to address it to you.” But if the dealership never saw the damage, then who repaired it? It certainly wasn’t me. The fact that they had previous photos of the vehicle and later changed them raises serious concerns. Buyers should be aware and inspect vehicles closely, as not everything may be as it seems. Very disappointed in the lack of transparency.”